Understanding our complaints process
We are keen to ensure that we provide the best possible service to our customers. If there are occasions when our customers are not satisfied with the service they receive and want to complain to us, it is important that customers know that they can raise a complaint and the matter to be resolved as quickly as possible. We aim to continuously learn and improve from our complaints and see complaints as an opportunity to make amends and improve relationship with our customers.
There are many ways you may report a complaint, on our website we have a form you may complete - link here.
For more information please review our complaints policy, available on the following PDF file link - Complaint Policy [pdf] 82KB
