Tenant Engagement

4 Icons resembling togetherness and tenant involvement.

At Christian Action, we have many opportunities for tenants to get involved in shaping and improving our services. 

Our aim is to ensure that, as a tenant, your voice is heard and considered in improvements we make to our services and policies.

Your opinions and views are valuable to us, therefore we have various opportunities for you to get involved in. Please see below for more information. 

Ways to Get Involved

Ways to Get Involved

Opportunities for You to Join – Resident Engagement

As we look ahead, we are excited to share several opportunities for you, as residents, to get involved and make a positive impact where you live, and the organisation as a whole. Here are some ways you can participate:

table of ways for residents to get involved

Celebrating Our Volunteer Residents, Who Are Shaping the Future of the Future of CAHA and Resident Engagement.

Would you like to join them?  Continue reading to find out more.

Introduction

In the heart of our community, a dedicated group of resident volunteers are making a significant impact. These individuals, who selflessly give their time and energy, are the driving force behind our resident engagement initiatives. Their commitment to attending meetings and contributing ideas is helping to shape the future of our community.

  The Power of Being an Involved Resident

Our resident volunteers are the backbone of our resident engagement efforts. They bring diverse perspectives, innovative ideas, and a passion for making a difference. By attending various meetings and contributing ideas, they ensure that the voices of all residents are heard and considered in decision-making processes. Their involvement is crucial in creating a community that is inclusive, responsive, and vibrant.

We want to encourage you to take advantage of these opportunities to get involved. Your participation not only benefits the community where you live but also provides you with a chance to grow personally and professionally as noted below.

  1. Active Participation : Our volunteers actively participate in meetings, providing valuable insights and feedback. Their engagement ensures that the needs and concerns of residents are taken into account, from the creation of our new Engagement Strategy and action plan, e-newsletter to the redesign and content of our new Tenant handbook.
  2. Building Connections : By fostering relationships among residents, volunteers help to build stronger, more connected communities they reside. Their efforts in supporting and organising events along with activities create opportunities for residents to come together and engage with one another and respect the diversity of their communities.
  3. Advocacy and Support : Volunteers have been advocates for the needs of residents, ensuring that their voices are heard by decision-makers. They provide support and resources to those who need it, to affect change in the way CAHA engages with our residents.
  4. Building Skills & Knowledge : By participating in community activities, residents can strengthen their communication, leadership, and problem-solving abilities. They gain hands-on experience in areas like project management, teamwork, and community planning, which are often transferable to personal and professional contexts. Additionally, engaging with fellow residents and community leaders deepens their understanding of local issues, policies, and resources, helping them become more informed and proactive contributors to their community.

To Wrap Up

Our volunteers are truly the unsung heroes of our CAHA community. Their dedication to attending meetings and shaping the direction of resident engagement is making a lasting impact. We celebrate their achievements and thank them for their unwavering support. Together, we are building a brighter future for all residents.

Resident involvement survey QR codeIf you are interested in any of these ways of getting involved or have ideas for new initiatives, please reach out to us, you may scan the QR code, or reach out via the Tenant Portal, email Daniel Luscombe on DanielLuscombe@christianaction.org.uk or call on 07977559068 to get you registered. 

Thank you once again for your continued support and dedication. Together, we can achieve great things and create a thriving community.

Community Engagement and Resident Involvement Strategy - April 2024/27

Background 

Whilst resident engagement and involvement has always been an important strand of service delivery for social housing providers, this is now, more relevant given the statutory requirement to deliver against new regulatory standards, as set out in the Consumer Standards 2024.

CAHA have always provided engagement and involvement opportunities in past years delivering a significant number activities across our services. This demonstrates a positive commitment to listening to tenants’ views and using this to inform services, providing employment, education and training opportunities and activities to reduce social isolation. Through the year 2022/23, we delivered over 70 different engagement and involvement activities.

Whilst we have delivered such activities, we had already identified the need to have a more formal framework for delivering this vital area of work. This is a view which has since been reinforced with the new Transparency, Influence and Accountability Standard. This standard sets expectations for social housing landlords to provide choice, information and communication that is appropriate to the diverse needs of their tenants. It requires a clear approach to complaints and a wide range of opportunities for them to have influence and be involved.

In response to this, CAHA have developed a new Community Engagement and Resident Involvement Strategy, which is aligned to the key purpose set out in our Strategic Plan and our corporate 4C’s values to Connect, Care, Commit and Champion.

To find out what resident engagement and involvement means to our residents, we have co-created the strategy with our residents through a consultation exercise and thank you to all the residents who participated.

 If you would like to have a read of our new Community Engagement and Resident Involvement Strategy, the link is below.

CommunityEngagement&ResidentInvolvementStrategy2024.pdf [pdf] 3MB

Going Forward

We have now developed our action plan based on the feedback received and has been included within the strategy, any further tenant participation will be welcomed.

Please email Daniel Luscombe on DanielLuscombe@christianaction.org.uk for ways to get involved.