You wanted a greater say in how your service charge is spent.
In November 2025 we ran a service charge survey in multiple formats to understand priorities and will publish the results and changes for the new financial year 2026
Residents wanted communication to be the next priority for discussion
In November 2025 we added communication to the next Resident Involvement Group agenda and aligned it with our review of the communication policy.
Notice boards contain information that is out of date.
We committed to keeping notice boards up to date, completed a review across all sites, and put an action plan in place to manage them consistently.
Residents at Vincent House shared what was not working well.
Senior staff visited Vincent House, met residents using easy read information, and acted on the issues raised, including a deep clean and changes to how we plan future concierge services.
Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 
