The TSMs are a core set of performance measures, which all providers must publish their performance against.
You may learn more on the requirements and see our results in our report for 2023-24, link here to a PDF file — Tenant Satisfaction Measures 2023 CAHA.pdf [pdf] 1MB
We have now come to the end of the financial year and we have our final Key Performance Indicators (KPI's) for the year April 2023 to March 2024. Unfortunately we have not managed to meet some of our targets for various reasons. However we have seen some improvements from the previous year.
These KPI's will be used as part of our Housemark reporting; where we benchmark ourselves against our peer groups Placeshapers and London HA's with under 2k stock. These are also reported to the Board to review our performance in our key service areas. Their objective is to ensure we are hitting our targets and providing our customers with a quality service.
Our objectives for this financial year include improving our performance and meeting our targets. We are implementing action plans to get our performance back on track where required.
