Our Tenancy Audit Day!
Following the success of our Tenancy Audit Day in July, we listened to feedback and completed our next session over 2 mornings in October. 24 team members from all services of Christian Action Housing including our Board, joined forces to go out into the community in Barnet to ‘check in’ on our tenants.
We visited 50 households.
- 13 tenants expressed an interest in getting involved.
- 37 tenants read our newsletter (74%).
- The 13 tenants who contacted us, will be contacted by their Housing Officer to rearrange their appointment.
The top 5 maintenance issues were as follows;
- Lighting
- Doors
- Leaks
- Windows
- Damp & Mould
Since the Audit we have;
- Amended incorrect details like phone numbers and email addresses,
- Added anything we were missing like important personal details such as National Insurance Numbers, Ethnicity, Religion etc.
- Updated household details.
- Opened Anti-Social Behaviour cases to ensure our tenants do not breach their Tenancy Agreement.
Any tenant who expressed an interest in getting involved as a tenant has been contacted by our Resident Involvement Manager.
It was another successful event, and we have had some really positive feedback from the staff members involved.
We will be looking at holding more of these in 2025. However, we would like to hear your thoughts on other methods of engagement.
If you have any additional feedback, I would love to hear it!
Some staff feedback below:
It was an inspiring experience as an internal staff member who works in the office every day. The opportunity allowed her to gain valuable insight into the daily operations and challenges faced by the front-line staff. Being on the ground and witnessing firsthand how our colleagues interact with tenants provided her with a deeper understanding of their needs and concerns. It reinforced the importance of the P & C role in supporting our staff and enhancing the overall tenant experience.
The Tenant Audit Day was a valuable opportunity to connect with our residents personally, to better understand their experiences and how diverse they truly are. By engaging directly with residents, I was able to gain insights that go beyond paperwork. Knowing the faces behinds the names really helps to identify customer needs and in turn, provide a good level of service going forward.