Residents involved who are able to shape and influence decisions
The Resident Involvement Group (RIG) meets regularly and review the engagement strategy action plan progress, organise events such as the Open Day and pick a different 'hot topic' to review at each meeting.
Residents involved in reviewing complaints
With the Member Responsible for Complaints they select complaints and review how the complaint was handled and to ensure we are in line with the policy. Any lessons learnt are shared with staff for improvements to the service and reported to Board.
Board to interact with residents
Increased focus on engagement with tenants by holding a Board meeting at one of our Young People schemes, where Board members met with residents. Board members involved in tenant audit visits and participated in the TSM survey 'Callathon' day.
Use text and email for surveys to get resident feedback and engagement
Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 
