• Resident Engagement Strategy cover

    Review our new Resident Engagement Strategy & Action Plan Link here 

    To learn more on Tenant Engagement Click here

  • ladt knealing in home and looking at mould on wall

    Guidance to help you with condensation, damp & mould

    Read more here

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    Serving North London for over 50 years

    Christian Action has grown into a social landlord that provides mainly rented accommodation in four North London boroughs.

    Find out more

  • part of cover of annual report to tenants 2023

    Annual report to tenants 2023

    Be the first to read our Annual Report to tenants, which provides details of the Association's performance.

    Click here to read

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    Supporting you

    We are here for you

    Click here to read more

  • cleaning van NES

    Help us improve our cleaning and ground maintenance

    Let us know how you feel

    Find out more 

New Complaints Section

In our efforts to improve communication and comply with the Housing Ombudsman and consumer standard requirements we have created a new dedicated section on our website for complaints, giving you all the information you may need. Click here to visit the page.

Trust news

Latest news

Annual Report and Financial Statements

Our annual report and accounts to 31st March 2024 can be found by clicking on the below link. CAHA signed Statutory accounts 310324.pdf [pdf] 1MB...

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Telephone Update for 4th September 2024

Dear Residents On Wednesday 4th September the Customer Services Team will be unavailable to take calls. Please note you will still be able to book Emergency Repairs on the following options: Pres...

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Stock Condition Survey

We are pleased to inform you that we have commissioned Rand Associates Ltd to carry out stock condition surveys in all our homes. The surveys help us to assess the condition of the main internal and e...

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Voluntary Undertaking Accepted by the Regulator of Social Housing (RSH)

We are pleased to announce that the Regulator of Social Housing (RSH) has accepted our voluntary undertaking, along with the actions we have proposed. We are fully committed to implementing the agre...

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Updated Telephone Options

At Christian Action Housing we are continually looking at ways to improve our services. When you call us on 01992 765900, you will notice a change in our telephone options so you can speak directly to...

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Our July Tenant Audit Day

On the 18th of July, 32 team members of Christian Action Housing joined forces to go out into the community in Enfield to ‘check in’ on our tenants. 10 tenants called upon family memb...

garden area untouched by the young people
ENFIELD FOYER GARDEN PROJECT GATHERING

On Thursday 15th August, we saw a successful turnout of residents, staff and contractors who all came out to lend a hand with the gardening project and BBQ at Enfield Foyer. Before the event, sta...

Independent Living Officer giving a speech
Paul Court Summer Party

Residents of Paul Court, an Independent Living Scheme, had an amazing time at the Summer Party on Saturday 10th July 2024. The party was for Residents to celebrate the end of the decorating prog...

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Tenant Newsletter Summer 2024

Our latest newsletter "Talking Points", is now available on-line. The newsletter gives details of the latest news, events and information from the Association, plus other news, information ...

resident Involvement Champions
Resident Involvement Kick Off Meeting

We are very happy to announce that today we had our first Resident Involvement Group (RIG) Meeting. The initial idea was to get feedback, develop, agree and set the priorities our residents want ...

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You said. We did

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Our internal admin team now take repair calls

The majority of complaints we receive relate to repairs

The majority of complaints we receive relate to repairs

From the 1st April 2022 we appointed a new repairs contractor (KBH), which included tenants in the selection panel.

Tenants have expressed dissatisfaction with communication and engagement

Tenants have expressed dissatisfaction with communication and engagement

Increased focus on engagement with tenants by appointing a new Engagement Manager and creating a new Resident Engagement Strategy following consultation with our residents.

Difficult getting through to reception and options not clear.

Difficult getting through to reception and options not clear.

Revised our telephone message; 'Report a Repair' first option, 'Housing team' rather than 'pay your rent'.

Ways to report a repair

There are a number of ways you can report your repair:

From the tenant portal - my tenant portal log-in

By telephone on 01992 765 900

Listen to the options:

Press 2 for All Other Enquiries 

Press 1 for a Gas Heating & Hot Water Problems (Village Heating Ltd) or

Press 2 to Report a Repair 

By email on:  assetadmin@christianaction.org.uk

In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS

Home Contents Insurance

Are you covered?

living room with flood showing sofa floating Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 

Why do I need it?

As noted above, Christian Action Housing does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

Click here for further information

 

 

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Careers at Christian Action Housing

If you want to affect real change and help build something truly special, then Christian Action Housing Association is the place to be. We are an organisation that values people who are adaptable, innovative and seek to make a positive change. 

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