Communication with tenants regarding repairs has broken down with external contractor taking direct calls.
Our internal admin team now take repair calls
The majority of complaints we receive relate to repairs
From the 1st April 2022 we appointed a new repairs contractor (KBH), which included tenants in the selection panel.
Tenants have expressed dissatisfaction with communication and engagement
Increased focus on engagement with tenants by appointing a new Engagement Manager and creating a new Resident Engagement Strategy following consultation with our residents.
Difficult getting through to reception and options not clear.
Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 
