Ways to report a repair
There are a number of ways you can report your repair:
From the tenant portal - my tenant portal log-in
By telephone on 01992 765 900 - press 1 for all repairs
Listen to the options:
Press 1 for Gas Heating and/or Hot Water problems (Oakray)
Press 2 for All Other Repairs
By email on assetadmin@christianaction.org.uk
In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS
Home Contents Insurance
Are you covered?
Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding.
Why do I need it?
As noted above, Christian Action Housing does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.
Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.
Click here for further information
Understanding our complaints process
We are keen to ensure that we provide the best possible service to our customers. If there are occasions when our customers are not satisfied with the service they receive and want to complain to us, it is important that customers know that they can raise a complaint and the matter to be resolved as quickly as possible. We aim to continuously learn and improve from our complaints and see complaints as an opportunity to make amends and improve relationship with our customers.
There are many ways you may report a complaint, on our website we have a form you may complete - link here.
For more information please review our complaints policy, available on the following PDF file link - Complaint Policy March 2024.pdf [pdf] 184KB
We are a registered member of the Housing Ombudsman Service. Our aim is to comply with the Housing Ombdsman complaint handling code. Completing the self-asssessment helps us to achieve this. Please find a link here to our last self-assessment - Complaint Handling Code Self-Assessment - March 2024 [pdf] 659KB. More details of the complaints process for residents may be found on the following external link to the Housing Ombudsman Service website, or the following link may provide you further information.
https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Housing-Ombudsman-contact-poster.pdf
As a resident you have the right to access the Ombudsman service and as an individual you can engage with the Ombudsman about your complaint.
You said. We did
Search the Christian Action Housing Association website
Join our team
Careers at Christian Action Housing
If you want to affect real change and help build something truly special, then Christian Action Housing Association is the place to be. We are an organisation that values people who are adaptable, innovative and seek to make a positive change.